WE’RE PROUD TO BE CBH HOMES

July 12, 2019

Here at CBH Homes, we’re proud. Proud of our team. Proud of all the beautiful homes we’ve built. Proud of all our homeowners in the CBH Family. And proud of our ratings.

With over 19,250 homeowners and in business for 27 years, CBH has had a Better Business Bureau file since 1993. Over the past 25 years, our CBH BBB rating has been an A. In the past 3 years we’ve had 3,801 closings and 13 BBB complaints which is .3% of the total homeowners during that period.

In our most recent BBB complaint, we dropped the ball.

We recently lost our BBB accreditation due to a no response to a complaint. We’ll be the first to tell you. We messed up. But we’re also here to tell you that there’s more. They are correct in that we didn’t respond to the BBB complaint, but instead went directly to the homeowner and proceeded to address her issues. While ratings are important, our first priority is always the homeowner and to address the issue plus act in a timely manner.

We’ve responded to all BBB complaints but the last one got away from us. The BBB dropped our rating from an A to a B- and revoked our accreditation due to failure to respond to the complaint in a timely manner.

CBH Homes takes complaints very seriously and we have been working diligently with Ms. Dominguez from early 2019 through May 2nd, 2019 to resolve these items. Our warranty department worked closely on this homeowner’s warranty request to schedule contractors and make sure all items of concern were documented, addressed, and resolved. On May 2nd the warranty items were deemed resolved and closed in our system. It was just recently brought to our attention that not all of the items were complete and we’ve been in contact with the homeowner to address.

Why does all this matter?

We want to be as transparent as possible and let everyone know that we care. We care a lot. We care about our BBB rating. We care about our homeowners. We care about our community. CBH Homes isn’t perfect but we work diligently to get better and address any issues that may arise.

One thing we know for sure, we have a Google rating of 4 stars with 76 of those being 5 star reviews. We hire a third party, Avid Ratings, to survey every homeowner after they close. Our Avid rating is a 4.2 with over 50% of those being a full 5 stars. Did we mention that we have 0% 1 stars?